Customer Service - On-Line Self-Paced Programs

Corporate Sales Coaches on-line learning programs have consistently received praise as some of the most interactive and impactful e-learning programs people have ever taken. Our engaging interactive web courses deliver solid Customer Service techniques you can immediately begin to use to improve your effectiveness and increase customer satisfaction.

Purchase any of our engaging online self paced courses today and get unlimited access for a full year!  

The Customer Service Programs focus on:

• Understanding Behavioral Styles for Customer Service - Understanding Behavioral Styles for Customer Service shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
  
  
• Reinforcing Your Understanding of Behavioral Styles for Customer Service - In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
  
  
• Handling Customer Complaints - This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
  
  

• Establishing Credibility & Trust For Customer Service - Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. This course will discuss what you can do to intentionally build trust and confidence with your customers.
  
  
• Questions Are The Answer For Customer Service - This course will provide you with examples of good questions that you can use immediately to get the information you need.  We'll discuss seven different types of questions and how you can use each one.
  
  
• Customer Focused Interviews - In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win.
  
  

• Gaining Commitment to Action/Closing - In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale.
  
  
• Win-Win Negotiations - In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty.  We practice an effective negotiation process that will help you and your customer get to a win/win.
  
  
• Email Etiquette - Email is an important element of everyone's work life, yet many people have never been trained on the key elements of sending effective email.
  
  
• Customer Service Training and Development Online Bundle - Maximizing the positive response potential for each Customer Service professional makes the difference between customer dissatisfaction, and customer delight.