Our Approach - Creating the Best Program

Below is the approach we will take to create the most effective program for your organization, customized to meet your needs and objectives.  Please note that all phases are led by successful management professionals with vast experience and in depth knowledge of our sales, leadership and customer service programs. 

1. Research:  the first step in creating this program is to fully understand your environment.  We will:
   
   
   • Interview key personnel in the organization to define their goals, and any differences that exist among their teams.
   • Observe different sales or customer service representatives to see what is working well, and what needs to improve. This will also allow us to understand the customer set and what they expect from the sales and service organization.
   • Begin the “buy-in” and commitment process of the people attending the class because they are a part of its development. When they see their input reflected in the program, it enhances their involvement and commitment, which increases the effectiveness.
   • Understand the key measurements so that the management team can determine whether the participants are doing what is necessary for our client to achieve its goals.
     
     
2. Review:  after this research is completed, we will (if so desired):
   
   
   • Provide a report that highlights our findings, observations and recommendations of the details for your program.
   • Begin to “customize” your program so that it takes the shape needed to meet your goals and objectives.
     
     
3. Creation:  we customize the program with review and input from you to make sure we are on track. Based upon start dates, we always make sure we have ample time and allocate the proper resources.
   
   
4. Delivery:  All of your programs will be:
   
   
   • Delivered by successful management professionals skilled at facilitation, with in depth knowledge, experience and a record of success. This builds credibility, and buy-in from participants, which are essential to a successful program.
   • The number of attendees will be matched with enough resources to ensure that people get the individual attention needed.
     
     
   We highly recommend the following template for delivery of your sales, leadership or customer service development program:
   
   
   • Have the management team review the key elements of development program and make suggestions to “fine-tune” the program that will be rolled-out to their people. Managers should also attend the sessions with their people.
   • Provide the tools and coaching skills for these managers to be able to reinforce and coach their people in the process for sales, leadership or customer service.
   • Hold participants accountable to implement key actions to drive business results.
     
     
5. On-Going Development:  as your needs evolve, so does your program.  We will work with you to adapt the program so that it meets the needs of your changing environment.  We can also add to the initial programs with additional modules or elements.

Corporate Sales Coaches Core Competencies

1. Our backgrounds and experience as senior executives allow us to quickly identify our clients’ most important priorities. 
2. We design customized instructor-led sales, service and leadership development programs to address our client’s needs and priorities and include top management’s goals and objectives as an integral part of the program.   
3. We design and deliver results-oriented training programs that can incorporate and leverage the Internet, thereby maximizing productivity, saving time and reducing expenses. This blended approach to learning can include traditional classroom, inline instructor led webinars and online self paced courses to protect your investment with reinforcement tools.
4. We deliver the development programs and “coach” participants on how to achieve top management’s goals and objectives.
5. We design and conduct customized leadership, coaching and team building workshops to develop people, team leaders and managers along with senior management.
6. We have international and multicultural experience, which allows us to provide diverse and global solutions to our clients serving markets around the world.
7. We can conduct “train-the-trainer” sessions with complete training kits for first line managers and/or trainers so they can lead their own training sessions.

What Sets Corporate Sales Coaches Apart From Others?

• Our courses are customized to meet your specific needs and help you achieve immediate results.
• Our unique combinations of “blended learning” solutions minimize time out of the field and reduce costs while increasing reinforcement of learning.
• We have a record of improving productivity by as much as 30%.  This allows your team to generate more revenue in the same time frame, and accelerates the return on your training investment.
• People embrace our “common sense” process because it is easy to use and they experience rapid results.
• Senior executives with a proven track record of development and coaching teach our workshops.

Training & Development Methodology

• Our approach is to thoroughly research your situation in advance by spending time in the field with your people to observe their abilities and most pressing needs.
• We will work with you to include real-time specific business objectives to be accomplished as a result of our coaching.
• Our workshops are unique in that they feel more like an interactive meeting than a training session.
• Strong emphasis on account bonding with the latest techniques in relationship building.
• Participants practice techniques in “real world” simulations.
• A Personal Action Plan is written by each participant detailing what, how, where and when the techniques will be applied. The participants are coached on personal accountability.
• This is not training for the sake of training. Each participant takes ownership to use the process to help them exceed their personal goals and the organization’s goals.